By Monica E. Oss A couple of decades ago, retail health clinics “disrupted” health care with walk-in clinics that provided consumers with easy access to a limited range of services. Back in 2007, shortly after major retailers and health care systems started to get into retail health care, there were 258 retail health clinics (see A History of Retail Clinics – Abridged). The Convenient Care Association (CCA) reports that there are now more than 3,300 retail clinics in 44 states and Washington, D.C. (as well as Mexico and Canada)—operated by retail pharmacies, big box retailers, hospitals and health systems, and corporations. Today, nearly one in five American adults…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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