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How well are commercial health plans performing? We’ve written a lot about Healthcare Effectiveness Data and Information Set (HEDIS) measures, one measure of performance (see The HEDIS Shift, Behavioral Health HEDIS Measures & Performance Update An OPEN MINDS Market Intelligence Report and HEDIS & More). But a new commercial health plan report by J.D. Powers (see Commercial Member Health Plan Study) focused on consumer perspectives on performance. Of the many results, there were a few that I thought have some significant strategic implications.

On the J.D. Powers’ 1000-point consumer satisfaction scale overall satisfaction was down 13 . . .

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