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“If we think what we are doing today will serve us tomorrow, then we will not be here tomorrow.” This comment, made at The 2020 Strategy & Innovation Institute keynote address Innovation By Design: Capturing Value In Health Care by Carl Clark, M.D., chief executive officer of the Mental Health Center of Denver (MHCD), are words of wisdom for every executive team member of a specialty provider organization. Innovation is no longer a luxury, it is a strategic survival skill.

The pandemic has sped the need for innovation in service delivery. On one hand, it has changed “customer preference . . .

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