By Monica E. Oss I’m tired of leading in a crisis. Every morning, when I turn on the news, there seems to be some new crisis the country is facing. Immediately, my thoughts shift to how to lead my own organization—and how to help our customer organizations—through the challenges ahead. In the end, ten million or more consumers with complex needs depend on the services of this sector of the health and human services field. So, I took comfort in the words of Susan Eisenhower, “These times today are nothing as turbulent as they were during World War I and World War II. We…
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