How do you know if your organization needs a digital transformation? I have a few simple questions that serve as an informal diagnostic check on whether your organization is in need of a transformation: Can consumers find out what they need to know about your organization and make an inquiry about services through online? Can they schedule services online? Are some of these services delivered via tech platforms? Does your organization have a single virtual point of access for incoming inquiries? Can consumers complete required “paperwork” for their services online? Can communication with consumers between “face-to-face” sessions happen electronically? Does…
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