Many executive teams of provider organizations are scrambling to make integrated care models work – both from a consumer experience perspective and from a financial sustainability perspective. This challenge includes both integrated care delivery providing primary and specialty care at a single location, and integrated care coordination models like medical homes. But the same challenges apply to payer organizations – particularly those that are managing behavioral health “carve out” programs.

How are these payers addressing the integrated care models? I learned a lot about this issue from our three faculty members – Dan Berger, Director of Business Architecture, Optum Specialty Networks; William Lopez . . .

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