Performance Management Is Never ‘Done’

Yesterday was the wrap to the 2020 OPEN MINDS Performance Management Institute—a week with much discussion about performance, finances, and sustainability. One theme from the discussions this week was the number of performance metrics that “matter” to any executive team - depending on the customers, the market, the service, and more. In the session, Population Health Management For The Complex Consumer Market: How To Utilize Data To Coordinate Services Across The Care Continuum, Cathy Lipton, M.D.,CMD, Optum's National Medical Director, Institutional Programs, discussed the many perspectives of stakeholders in the field - from the Centers for Medicare &amp . . .