By Monica E. Oss The organizations that are best able to leverage technology and analytics are the organizations that are going to have the competitive edge in the “next normal.” I've said that before but I think it is worth repeating. Better information facilitates better, faster decisions (for more, see my briefing on the OPEN MINDS framework for planning for the three core elements required for the next normal—transformational strategy, improvement of value, and growth-focused innovation, Innovation Doesn’t Just Happen). Better leverage of workforce—both administrative and clinical—means lower cost for delivering service. To get an inside look at the current and future potential for technology in specialty…
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