By Monica E. Oss, Chief Executive Officer Well, 2020 is over and leaders in the health and human service field are gearing up for 2021. The “next normal” is upon us—and the speed of the rollout of  COVID vaccinations and the effectiveness of relief and stimulus monies will determine just how fast commerce changes. But events of 2020 have shaped the landscape for the year ahead. And what our executives were reading last year tells the story. New reimbursement models, major contract awards, mergers and acquisitions, and changes in COVID emergency rules topped the list. In case you missed it, these are the news stories that got the…