The Architecture Of Transformation

Digital transformation in health care is generally thought to be all about the customers. It is the process of using digital technologies to create new—or modify existing—business processes, culture, and customer experiences in order to increase the value of service delivered to customers (see Digital Transformation? It’s About The Customer…).

But a recent piece in Harvard Business Review identifies areas where digital transformation can support operational improvements as well—in clinical decision support, patient flow, staffing, scheduling, and supply chain management (see How Digital Transformation Can Improve Hospitals’ Operational Decisions). Use of digital tools can not only . . .