The Digital Decision Crossroads

New developments over the past couple months are pushing executives in health and human services toward what I would call a digital decision crossroad. First, the health and human service financing landscape continues to change, making tech-enabled treatment more feasible. Second, there are more tech-enabled treatment options moving from the science to market. And, third and most important, there are some “leading edge” health and human service organizations launching new services (or re-engineered traditional services) that take these new digital treatment developments to scale. The last brings new competition—in consumer experience, in outcomes, and in cost . . .