The Digital Transformation Opportunity – For Your Clinical Team

There has been much focus on the need for the transformation of the customer experience in the health and human service field—meaning the digital transformation of the field. This transformation was the focus of my closing keynote, Digital Transformation? It’s About The Customer…, at our 2022 OPEN MINDS Technology & Analytics Institute and of numerous recent health care strategy analyses (see 3 Ways Digital Transformation Drives Growth In Healthcare and ‘Absolutely a Priority’: How Digital Transformation Is Taking Off In Healthcare).

But digital transformation can address another strategic issue: workforce satisfaction and retention. Many studies have documented the . . .