By Monica E. Oss, Chief Executive Officer A strategic issue for every specialty provider organization heading into the new year is managing their service portfolio. The question—what is the winning combination of services that both meets the organization’s mission and provides financial stability? As we work with executive teams to assess their market and make choices about the focus of their work, one market driver is clear—the number of U.S. citizens with some form of disability requiring assistance is on the increase. In looking at the market demand, disability is defined as difficulty with activities of daily living, such as hearing, seeing, having one’s speech understood, lifting,…
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