The Human Experience, Or The AI Experience?

The consumer health care experience isn’t what it used to be. Consumers are increasingly (and rapidly) turning to artificial intelligence (AI) for health information.

Almost two-thirds (65%) of consumers use AI tools to meet some of their health care needs. This includes finding answers to everyday health questions (55%), using AI for specialized health care like mental health or dermatology (47%), and addressing urgent health concerns (37%). Those were the findings of a recent survey – 300,000 Voices ... And What They Tell Us About The Next Era Of Global Change. What is striking is that those percentages are . . .