By Monica E. Oss The future for specialty provider organizations will involve participating in “whole person care” in some form or fashion. Payer interest in “integrated care coordination” remains strong—with data showing these models have higher consumer engagement, better consumer health outcomes, and lower costs. But payer preference for achieving “integration” appears to be model agnostic—integrated care coordination, virtual care integration models, integrated service delivery, and more. And for specialty provider organizations, developing consumer services that plug into integrated care approaches for consumers with chronic conditions and complex needs is a key “next normal” strategy (for more, see my closing keynote at the 2021 OPEN…
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