The New Relationship With Tech

I’ve been thinking a lot about “digital transformation” in the health care space—or at least the broad chasm between experiences. Pushing the envelope are the retail players (Walmart, Amazon’s One Medical, CVS, etc.) and digital first service provider organizations (BetterHelp, Talkspace, etc.)—with a smooth web-based consumer experience. On the other hand, some traditional provider organizations and health plans seem to be struggling. Many health plan managers have admitted that they can’t participate in innovative reimbursement models because of the inflexibility of their inflexible claims payment technology. And the consumer interface with many traditional provider . . .