By Monica E. Oss Substituting services is something health plans have long been able to do. Medicaid managed care has especially been able to cover nonclinical services outside their contractual obligations to address prevention, care coordination, and social support needs. Two common ways to cover these nontraditional services are “in-lieu-of” services (ILOS) and “value-added” services. ILOS are services that can be substituted for a similar service covered under the contract—such as home visits instead of clinic appointments for preventive health, or referrals to social services. These services are usually covered when calculating the capitated rate. Value-added services are the extras—such as housing for consumers with serious…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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