So what are executive teams of specialty provider organizations spending their time on? Erik Marsh, Chief Executive Officer at DATIS, provided a look at the 2021 executive priorities in his presentation at the OPEN MINDS Performance Management Institute session, Achieving Operational Excellence For The Future Of Work. Financial sustainability, recruiting and retention, and organizational culture topped the list. In the session, he said, “Our biannual survey over the years has always shown that recruitment and retention, as well as employee engagement, were the top workforce management programs. But in the past two years, we’ve seen a shift in the . . .

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