What Needs To Perform?

What constitutes “good performance” for a health care organization should be straight-forward. Do consumers get their needs addressed? Do they “get better?”

While these are the performance measures for clinical care delivery, a sustainable organization requires solid “performance” that extends beyond the clinical team. Is the revenue cycle management system getting most of the billing submitted and paid on a timely basis? Are turnover rates too high? What about unit costs? Is the web site “up” enough? Does the system deliver a great consumer experience?

All of these elements—from the workforce to financial strength to technology functionality—are . . .