By Monica E. Oss Greeting from Philadelphia where we kicked off the first action-packed day of The 2018 OPEN MINDS Technology & Informatics Institute. The week started with our inaugural 2018 OPEN MINDS Consumer Engagement Technologies Summit featuring six case study presentations that illustrate the current state of consumer-facing technologies in the field (see How Consumer Engagement Is Reshaping Service Delivery). My takeaways from the day were many. Consumer engagement improves performance and consumer engagement technology makes that affordable. There are many technology options available. And that consumers and payers are ready for consumer engagement technology, but provider organizations and their clinical professional teams…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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