By Monica E. Oss “There’s no going back” has become the resounding theme for the “next normal.” I'll continue to get my dog food delivered by UPS. I likely won't drop my (many) new subscriptions to streaming services. I'll probably fly less because more of our customers are used to virtual meetings. In the health and human service field, virtual services will likely remain—for reasons of both cost and convenience. Last April, we saw behavioral health services pivot to more than 80% online services (see Making The Virtual Care Shift Work — It’s All About The Technology). At the same time, onsite visits for…
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