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Think of the crisis of 2020 like a glacier. Nothing in its path will ever be exactly the same. So how to prepare for the “next normal” landscape? First, understand the likely changes—and there are many. Second, have a plan for market-driven innovation—for creating the “next generation” services that consumers, health plans, and payers now prefer.

This subject—how to create the new services that are the foundation for sustainability in the “next normal”—was obviously top of mind for our readers in 2020. These are the most popular OPEN MINDS executive education presentations from the past . . .

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