By Monica E. Oss The pandemic has brought many changes that are top of mind for executive teams of health and human service organizations—new technology, more competition, changing consumer and payer expectations, increased workforce challenges, and evolving business models. There are also shifts ahead in the consumer experience—and in the role and work/life of clinical professionals. I had the opportunity to discuss the up-to-the-minute market changes and their likely effects on consumers and therapists during my keynote address yesterday, Trends Driving The Next Normal In Behavioral Health, at the 2021 Helio Health Integrated Care Conference. How consumers get care is changing. We’ve covered a lot about what consumers want and have…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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