By Monica E. Oss, Chief Executive Officer The pandemic has brought many changes that are top of mind for executive teams of health and human service organizations—new technology, more competition, changing consumer and payer expectations, increased workforce challenges, and evolving business models. There are also shifts ahead in the consumer experience—and in the role and work/life of clinical professionals. I had the opportunity to discuss the up-to-the-minute market changes and their likely effects on consumers and therapists during my keynote address yesterday, Trends Driving The Next Normal In Behavioral Health, at the 2021 Helio Health Integrated Care Conference. How consumers get care is changing. We’ve covered a lot about what consumers want and have…
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