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Greetings from Long Beach and the last day of our 2023 OPEN MINDS Management Best Practices Institute. We’ve had a deep dive into the best practices for planning, service management, process optimization, and more.

In my closing remarks today, I looked at two very different components of developing a successful strategy for the decade ahead in my presentation, Sustainability, Growth & Strategy: The Management Practices That Drive Success. The first component is a financial sustainability strategy—a plan to optimize the operation and performance of current services. The second component is a growth strategy.

Financial sustainability is a pressing . . .

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