News Report | October 8, 2020
Consumers Who Scheduled Primary Care Appointments Through An Online Portal Were More Likely To Maintain Continuity Of Care
Consumers who used a direct scheduling function within a primary care provider organization’s online portal were more likely to obtain visits with their usual primary care professional than consumers who scheduled visits with clinic staff either in-person or over the telephone. The practice of allowing consumers to use an online portal to schedule their own office visits is called “direct scheduling.” Online consumer portals are offered by electronic health record vendors and external health care applications. Compared to usually scheduled visits, the direct scheduled visits were more likely to be for general medical examinations and were more likely . . .