Oregon Office Of Developmental Disabilities Services To Simplify Complaints Process

According to an audit by the Oregon Audits Division for the Secretary of State, the Oregon Department of Human Services (ODHS) Office of Developmental Disabilities Services (ODDS) could make it easier to file complaints and do a better job reaching people who have questions about services or want to participate in public meetings. Auditors determined that the complaints process is not streamlined, relies on professional but untrained staff to address complaints, is being used for multiple purposes other than complaint handling, and is not apparent to the individuals receiving services from ODDS. Auditors determined that current engagement methods (such as . . .