Keeping Consumers In The Equation: Best Practices In Consumer Experience & Engagement

This presentation was delivered on February 15, 2019, at the 2019 OPEN MINDS Performance Management Institute. In the presentation, the speakers discussed consumer engagement strategies int he new world of value-based care, including: Why consumer engagement is essential in a value-based market; how to develop a consumer engagement strategy to improve performance and increase consumer satisfaction; and case studies from provider organizations who have successfully implemented consumer engagement strategies. The presentation speakers included: Joseph P. Naughton-Travers, EdM, Senior Associate, OPEN MINDS Blake A. Martin, MHA, Executive Vice President & Chief Development Officer, Monarch Chris Thompson, Vice President . . .