Breaking Down Silos: How One State Achieved 98% Faster Referral Response With Integrated Data & Coordination Tools

When referrals rely on phone calls, faxes and disconnected systems, individuals seeking behavioral health treatment can fall through the cracks. Delaware’s Division of Substance Abuse and Mental Health (DSAMH) faced this challenge head-on—transforming their fragmented systems use into a more connected, coordinated approach with interoperable data and real-time visibility.

On May 12, 2026,;Michelle Singletary-Twyman, Director of Operations at Delaware Division of Substance Abuse and Mental Health;and;Lisa Johnson, Principal, Founder at HEALTHe Insights Consulting, explored how cross-agency data sharing and innovative technology implementations can reduce duplication, close service gaps . . .