Capturing & Managing The Increasing Volume & Acuity Of Mental Health Referrals

This Circle Elite Executive Roundtable was delivered on December 9 by Michael Stevens, Director of Business Development at Lancaster Behavioral Health Hospital, and OPEN MINDS Senior Associate Erin Pressel. The discussion addressed a plan on how to capture and manage the increased volume and acuity of mental health referrals, offering an overview of the characteristics of referrals during COVID and data related to current referral acuity and volume. They provided tips on how to maximize and develop referrals, best practices for educating and preparing staff for the increased volume including how to modify intake and admission procedures.

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