Care Coordination In Action: Enabling Connected, Accountable Behavioral Health—Sponsored By Netsmart

This presentation took place at The 2025 OPEN MINDS Service Excellence Institute. Richard Louis, III, Director Of Business Development, Gateways Hospital & Mental Health Center and AJ Peterson, Senior Vice President & General Manager, CareGuidance, Netsmart discussed how team-based workflows, holistic data access and follow-up prompts help Gateways address the complex needs of individuals – while also supporting operational efficiency and quality reporting. In addition, attendees discovered how organizations are leveraging innovative technologies – such as coordinated workflows and data-driven insights – to enable more proactive, person-centered care across a variety of settings.

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