Data For Efficiency, Performance & Decision-Making In Outpatient Mental Health: The Cohen Veterans Network Case Study

This OPEN MINDS Executive Roundtable was delivered on March 13, 2025 by Cohen Veterans Network (CVN) leaders Alice Kim, Chief Operating Officer, and Sheetal Sood, Chief Information Officer. They discussed how a robust data model can revolutionize performance reporting, improve decision-making, enhance organizational efficiency, and improve consumer outcomes within a non-profit outpatient mental health organization. They shared the key performance indicators (KPIs) for organizational success, including but not limited to:

Operational metrics with respect to access to care, front-desk metrics analyzing consumer wait times and appointment scheduling efficiency, geographic accessibility, clinician utilization, and overall clinical model.

Clinical . . .