Keeping Consumers In The Equation: Best Practices In Consumer Experience & Engagement

This presentation took place on August 25, 2021 during The 2021 OPEN MINDS Management Best Practices Institute. A running theme in the market shift to value-based care is the importance of consumer engagement—both to increase consumer participation in the management of complex conditions and to increase consumer satisfaction. If your organization has consumers who are engaged in their health care, chances are, you have an edge over your competitors—because your consumers are better informed, are more proactive in their health care and insurance coverage, have better outcomes, and cost less. In this session we discussed consumer engagement . . .