Perfecting Patient Engagement & Experience From Beginning To End

This presentation took place at The 2026 OPEN MINDS Service Excellence Institute. J.J. Johnston, Ed.D., BCBA, Vice President, Experience & Service Excellence at Easterseals Southern California and Rene Hurtado, MBA, Chief of Staff, Emergence Health Network presented on how to create a customer success program through proven tactics for improving intake and navigation, enhancing the care experience across care teams, strengthening communication, and supporting successful transitions and follow ups.

https://vimeo.com/1219294355?share=copy&fl=sv&fe=ci

https://soundcloud.com/user-202102826/perfecting-patient-engagement/s-cmSn6OBEjKu?si=94701fcf0814452dbd4babbdc4b934d4&utm_source=clipboard&utm_medium . . .