Promoting Outside The Box: Using Net Promoter Score & Alternative Methods For Lasting Consumer Success

This presentation took place at The 2024;OPEN MINDS;Performance Management Institute. Attendees heard from Jeanne Marshall, M.Ed., MA, BCBA, LBA,;Chief Strategy Officer, Easterseals Midwest, and Doug Beebe,;Chief Executive Officer, Benchmark Human Services. Attendees gained a comprehensive understanding of how Net Promoter Score (NPS) and other forms of data collection can serve as a vital compass to navigating consumer satisfaction, loyalty, and organizational success. In addition, they discussed the practical applications of these methods in shaping organizational opportunity and improved outcomes in the behavioral health field.

https://soundcloud.com/user-202102826/promoting-outside . . .