Reimagining The Consumer Experience: Process Optimization From The Consumer Perspective

This presentation took place at The 2023 OPEN MINDS Performance Management Institute. During this session, Deborah Sikes, LPC, LSATP, Chief Clinical Officer, ncgCARE; Julie Greenlee, Senior Director Of Clinical Quality, ncgCARE; and Lara Klick, MBA, CPXP, Vice President, Chief Patient Experience Officer, Tampa General Hospital covered how to improve organization-wide performance and service outcomes, deliver on successful consumer experiences and engagement strategies, and integrate care and technology in consumer-centric ways.

https://soundcloud.com/user-202102826/reimagining-the-consumer-experience-process-optimization-from-the-consumer-perspective?si=869746f26d9d47928be7336e8952fafa&utm_source=clipboard&utm_medium=text&utm_campaign=social_sharing . . .