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This presentation was delivered by Rick Crump, Founder & Chief Executive Officer, KineticXperience, on October 29, 2019 at The 2019 OPEN MINDS Technology & Informatics Institute. In the presentation, Mr. Crump discussed strategies across a number of industries and how they can be applied to behavioral health practices including the latest methods for analyzing customer experience to identify and create impactful touch points in a client’s journey to keep them engaged and satisfied with services . . .

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