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This presentation was delivered on August 24, 2020 at The 2020 OPEN MINDS Management Best Practices Institute. In the presentation, the speakers discussed virtual health best practices, including how to adapt workflow processes for scheduling, documentation, and billing; train staff to excel with the new service delivery models; and act on consumer feedback to attract new business and continuously improve outcomes. The presentation speakers included: Shawn Brooks, Executive Director, Special Projects, Centerstone George Kolodner, M.D., Founder & Medical Director, Kolmac Outpatient Recovery Diego Garza, M.D., MP, Vice President of Strategy & Innovation and Director of Telehealth, MindPath Care . . .

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