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This presentation took place at The 2022 OPEN MINDS Strategy & Innovation Institute. Post-pandemic service delivery is likely going to be a hybrid combination of virtual, in-clinic, and in-home services. Is your organization ready? How does an organization assess where it is with service delivery and strategically identify how to align resources for sustainability to weather change and drive organizational growth? In this session, we’ll discuss the hybrid method to patient care and how it goes beyond just the virtual visit and should provide a more personalized, flexible, and seamless patient journey. OPEN MINDS Senior Associate . . .

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