This presentation took place at The 2022 OPEN MINDS Technology & Analytics Institute. Attendees heard how some organizations have adopted methods for automation and the success and challenges encountered along the way. This session also covered:

• How big of a role technology can play in your organization
• What functions should you consider automating
• Enhancing customer service functions and consumer empowerment

Featured speakers:

• Jacquelyn H. Torres, Executive Director of New Business, Pacific Clinics
• Garret Zabel, MS, Director of Healthcare Business, Pacific Clinics
• Paul M. Duck, Senior Associate, OPEN MINDS
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