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Executive teams need to assure that their organization is ready to perform in the “new normal” when the current crisis period is over and a combination of metrics-based service line analysis and a portfolio management framework are the “bread and butter” for getting this done. This executive web forum, delivered on January 21, 2021 by OPEN MINDS Senior Associate Ken Carr and Joe Naughton-Travers, discussed how to shape and implement service lines as business units that are responsive to market needs using a service line portfolio management model to build a new service line portfolio._x000D_ _x000D_ . . .

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