GETTYSBURG, Pa. (October 9, 2022) — OPEN MINDS and Netsmart have joined forces to explore the correlation between user-focused technology, clinical excellence, and engagement, and business efficiency in an upcoming webinar, Extreme Usability: Improving The Workforce Experience, scheduled for October 19th, at 1:00 pm ET.

OPEN MINDS announced today that they will host a webinar geared to provider organizations who are looking to improve business processes and enhance their workforce experience. “The adage, ‘work smarter, not harder’ rings true now more than ever — especially given the dire direct care workforce shortages many provider organizations are facing,” says Carol Clayton, PhD, OPEN MINDS Senior Associate. “Executive leaders would be wise to unlock the hidden usability powers of their EHR and other patient practice technology tools that are available to not only reduce barriers to compliant documentation, but ultimately improve clinical care and boost the organization’s bottom line through accurate and timely billing.”

By combining clinical and IT perspectives with a modern, easy-to-use, intuitive user experience, provider organizations are able to drive processes that result in better outcomes and efficiency. In this OPEN MINDS webinar, attendees will learn how health care technology has become a tool to attract, engage, and retain staff while maximizing reimbursement and improving care. With end user experience at the forefront, time spent on administrative tasks are dramatically reduced so clinicians can focus on delivering care as well as harnessing the power of the ecosystem around the EHR.

In this session, David West, LCSW, LCDC, Associate Director of Integrated Systems of Care at Integral Care; Cephas Silvera, Chief Information Officer and Health Information Security Officer; Tera Stallard, Director of Application Support at Integral Care; and Tricia Zerger, Director, Human Services at Netsmart will demonstrate how:

  • Digital tools not only enhance clinical care, but improve revenue and compliance simultaneously
  • Organizations are reducing documentation by 50% utilizing artificial intelligence (AI) and natural language processing (NLP) to drive efficiency, productivity, and staff retention
  • Mobile dispatch technology is enabling faster response times and enhancing client and staff satisfaction

Learn how your organization can enhance the workforce experience by leveraging intuitive, user-focused tech innovations.

Don’t miss Extreme Usability: Improving The Workforce Experience on October 19th, at 1:00 pm ET. This webinar is available free of charge thanks to the generous sponsorship of Netsmart. Attendees must register in advance.


About Netsmart

Netsmart, a leading provider of Software as a Service (SaaS) technology and services solutions, designs, builds and delivers electronic health records (EHRs), health information exchanges (HIEs), analytics and telehealth solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in the human services and post-acute care (which comprises home care and hospice and senior living) markets. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For more than 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,500 associates work hand-in-hand with our 680,000+ users at our clients across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative. Learn more about how Netsmart is changing the face of healthcare today at



OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS’ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at

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