GETTYSBURG, Pa. (July 17th, 2022) — On July 20th at 2:00 pm EDT/1 pm CST, OPEN MINDS will host a webinar, Forged In Fire: Leveraging The Pandemic Experience & Lessons Learned To Advance Behavioral Health Solutions, courtesy of Streamline Healthcare Solutions.

OPEN MINDS announces this exciting webinar to be offered on July 20th at 2:00 pm EDT/1 pm CST courtesy of Streamline Healthcare Solutions. This webinar features three senior executives: Dr. Laureen Pagel, CEO of Starting Point Behavioral Healthcare, Dr. Carrie Cadwell, CEO of Four County Comprehensive Mental Health Center, and Sandy Hall, LISW-S, LMSW, President of Harbor/Lighthouse Telehealth. These senior leaders will discuss how they forged survival plans in the throes of the pandemic and how the lessons they learned now fuel evolution and advancement of their strategies and operations.

The COVID-19 Pandemic hit Behavioral Health and Human Services organizations with the perfect storm: a sharply rising need for mental health services, combined with constraints on clinical and direct care labor shortages. These three organizations were not sheltered from this storm, and this webinar will offer attendees the opportunity to hear how each organization is now applying the lessons they learned, and how the experience has made them operationally equipped to face the next unexpected event.

Join the executives from these leading health and human services organizations–Starting Point Behavioral Healthcare, Four County Comprehensive Mental Health Center and Harbor/Lighthouse Telehealth as they discuss the knowledge they gained during and post the pandemic, and how this experience has informed their organizations regarding:

  • Handling increased demand for behavioral health services
  • Managing staffing shortages
  • Implementation and advancement of a service model mix of in-person and telehealth
  • Financial planning during funding uncertainty

“The pandemic hit behavioral health and human services providers with a perfect storm of sharply rising need for services, combined with constraints on providing those services. What has become clear is there is no going back to the way it was before. Join us as three behavioral health executives share how the lessons we learned during the pandemic are having a permanent impact on our organizations’ strategies and operations,” said Dr. Carrie Cadwell, Psy.D., HSPP, CEO at Four County Comprehensive Mental Center.

Dr. Laureen Pagel, CEO, Starting Point Behavioral Healthcare

Dr. Laureen Pagel is a 22-year veteran and CEO at Starting Point Behavioral Healthcare, a community-based behavioral health treatment agency in Northeast Florida.





Dr. Carrie Cadwell, Psy.D., HSPP, CEO, Four County Comprehensive Mental Center

Dr. Cadwell has served as CEO of Four County Comprehensive Mental Health Center since 2017. She holds a doctorate degree in clinical psychology from the Adler School of Professional Psychology, with a certificate in Cognitive Behavioral Therapy, and a specialty track in neuropsychological assessment.

Sandy Hall, LISW-S, LMSW, Chief Strategy & Business Officer, Harbor/Lighthouse EAP/The Central Community Board

Sandy Hall is currently Chief Strategy & Business Officer of Harbor/Lighthouse EAP/The Central Community Board having first joined Harbor/Lighthouse Telehealth in June 2017 as the Vice President of Information Technology and Clinical Integration. Sandy served as Vice President of Client Services at Streamline for four years prior to joining Harbor/Lighthouse Telehealth.

Don’t miss this informative and engaging webinar on July 20th at 2:00 pm EDT/1 pm CST.

This webinar is available free of charge thanks to the generous sponsorship of Streamline Healthcare Solutions. Attendees must register in advance.

About Streamline

Since 2003, Streamline Healthcare Solutions has focused exclusively on the Behavioral Health and Human Services market. Streamline is more than just another Electronic Health Record (EHR) vendor. They are a trusted partner in building innovative technology solutions that empower people to improve the quality of life for those in need.

Streamline’s SmartCare™ is an enterprise, cloud-based, single-platform, intelligent EHR solution. Ideal for multi-faceted Behavioral Health and Human Services organizations who offer multiple types of services, it enables them to provide truly integrated care management and to improve organizational efficiency. Learn more at


OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS’ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at

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