GETTYSBURG, Pa. (November 21, 2021) – On December 9 at 1:00 p.m. (ET), OPEN MINDS will host the Circle Elite Roundtable, Capturing & Managing The Increasing Volume & Acuity Of Mental Health Referrals, for executives of health and human service organizations. The focus of this Circle Elite Roundtable will be on the challenges surrounding the increased volume and acuity of mental health referrals.

How has your organization been handling the lasting effects of COVID-19? There continues to be an increased stress on the behavioral health system due to the elevated number of mental health referrals. With concerns about the Delta variant and rising case numbers, the mental health referrals may not decrease anytime soon. This Circle Elite Executive Roundtable will feature OPEN MINDS Senior Associate, Erin Pressel and Lancaster Behavioral Health Hospital Director of Business Development, Michael Stevens, who will give an overview of how to effectively handle the increased volume through safety and training.

Michael will provide insights into how referrals have become more severe and how accepting new admissions have been impacted by staffing shortages—particularly medical staff. Erin and Michael will discuss how to educate and prepare staff to handle the increased workload, including how to modify intake and admission procedures. Additionally, they will breakdown the characteristics of mental health referrals during COVID as the cases are now more complex and varied. Lastly, they address how to measure and analyze the data that comes with the inflated referral volume.

“The number of adults who reported experiencing anxiety or depressive disorder increased from 10% in 2019 to 40% in 2020,” said OPEN MINDS Chief Executive Officer Monica E. Oss. “As the pandemic’s effects linger, we can expect an ongoing increase in mental health referral volume. Preparing your organization and adjusting your strategy will ensure you can properly serve your customers.”

Erin Pressel is an experienced executive with an expansive history in the human services industry focused on marketing and communications, referral development and management, business development and implementation of growth strategies, and strategic planning. In her previous role with Gaudenzia, Ms. Pressel was responsible for all aspects of strategy and business development near 100 programs across four states.

Mr. Stevens has more than 15 years of business development experience in the healthcare industry. Michael was part of the initial opening of Lancaster Behavioral Health Hospital in 2018. In his role, Michael is responsible for managing the census and referrals at the hospital. He also oversees community relations, marketing, and public relations to ensure the hospital is a valuable part of south-central Pennsylvania.

To register for the December 9 Roundtable, visit

The December 9 Circle Elite Roundtable—exclusive to Elite members of the OPEN MINDS Circle—is offered as part of a weekly series design to help executive teams navigate the business, organizational, operational, and cultural changes of a market in turbulence during (and after) the COVID-19 crisis. Each 60-minute briefing outlines a field-tested approach for recovered from the crisis and developing a plan for organizational sustainability. OPEN MINDS experts are on the line to answer questions and provide follow up private Quick Consults for members.

For more information on the program, or media inquiries, contact Cory Thornton, Vice President of Market Intelligence, OPEN MINDS, at 717-334-1329 or

 is an award-winning information source, executive education provider, and business solutions firm specializing in health and human services for people with chronic conditions and complex support needs. For thirty years, we’ve helped organizations implement the transformational business practices they need to succeed in an evolving market with new reimbursement, competition, policies, and regulations. Learn more at

COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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