GETTYSBURG, Pa. (Sept 26, 2021) – On October 7 at 1:00 pm ET, OPEN MINDS will host the Circle Elite Executive Roundtable, Using Technology To Improve Productivity, Automate Repetitive Tasks & Allow Consumer Self-Service – An OPEN MINDS Strategy Series, for executives of health and human service organizations. The focus of this Circle Elite Roundtable will be on how to use technology as a strategic tool for addressing workforce issues.

Is your organization maximizing technology as a strategic tool to address your workforce issues? Technology can improve team productivity and throughput, make certain time-sink functions obsolete, and make consumer self-service possible. It’s a win-win for your team and your customers.

This Circle Elite Executive Roundtable will feature OPEN MINDS Senior Associate, Carol Duncan Clayton, PhD, who will discuss how clinical automation can optimize the skills of your providers and how administrative automation can improve speed and accuracy of your team. We will also cover designing and implementing a technology including business process reengineering, strategic technology planning, and how to define new workflows and staff training. Lastly, we will cover tracking ROI and exploring how to spot room for improvements.

“Utilizing technology is no longer optional when trying to maximize efficiency and customer experience,” said OPEN MINDS Chief Executive Officer Monica E. Oss. “It is estimated that there is room for 36% of health care tasks to be automated by technology. Technology is only going to increase its foothold in health care, and therefore has to be a part of every strategic conversation that your organization is having.”

Technologies have tremendous potential to supplement workforce efforts, improve productivity and outcomes, and increase employee satisfaction. Specialty health care needs to catch up with other industries that are already capitalizing on technologies that improve consumer experience and optimize business processes.

Executive attendees will learn:

  • How clinical automation optimizes staff performance by providing accurate data for clinical decisions
  • How administrative automation improves speed and accuracy of documentation and administrative tasks
  • How to incorporate technology into your strategic plan
  • How to track ROI and explore improvements for technology

Carol Clayton brings over 30 years of experience in the health and human service fields to the OPEN MINDS team. She has a wealth of experience both in clinical work and in executive management. Her areas of expertise include data-driven strategy development and management, performance measurement and outcomes reporting, quality improvement, and growth strategies.

To register for this event, visit:

The October 7 Circle Elite Executive Roundtable—exclusive to Elite members of the OPEN MINDS Circle—is offered as part of a weekly series designed to help executive teams navigate the business, organizational, operational, and culture changes of a market in turbulence during (and after) the COVID-19 crisis. Each 60-minute briefing outlines a field-tested approach for recovering from the crisis and developing a plan for organizational sustainability. OPEN MINDS experts are on the line to answer questions and provide follow up private Quick Consults for members.

For more information on the program, or media inquiries, contact Sam Base, Market Intelligence, OPEN MINDS, at 717-334-1329 or

 is an award-winning information source, executive education provider, and business solutions firm specializing in health and human services for people with chronic conditions and complex support needs. For thirty years, we’ve helped organizations implement the transformational business practices they need to succeed in an evolving market with new reimbursement, competition, policies, and regulations. Learn more at


COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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