Gettysburg, Pa. (February 19, 2023)—Provider organization executive teams are faced with a growing challenge that is shrinking resources—the workforce. Recruitment, retention, engagement, and productivity discussions have moved beyond the human resource department and are now part of strategic planning and board room discussions. How do provider organizations address the demands and limitations?

That is the focus of the April 17 OPEN MINDS Elite Executive Roundtable, Maximizing Productivity Settings In A Mixed Use Workforce — The Southwest Behavioral & Health Services Case Study. President and Chief Executive Officer for Southwest Behavioral & Health Services, Steven Sheets, MC, LPC, will share how he and his team transformed their organization to a mixed-use workforce using key performance indicators (KPI) and productivity metrics to maximize efficiency on a team-by-team basis. The one-hour live roundtable will be delivered virtually beginning at 1:00 PM ET.

“Executive teams need to maximize productivity while driving employee engagement and incentivizing retention,” commented Monica E. Oss, OPEN MIND Chief Executive Officer. “Focusing on performance indicators, value-based metrics, and process provides an opportunity to align your mission with the needs of your staff and your consumers, as well as optimize for the best contract rates based on data.”

Executive attendees will learn how to approach returning to the office and how to develop a process for each department. Mr. Sheets will provide the percentage of virtual to in-office for both staff numbers and caseloads by service line. His presentation will focus on identifying productivity settings by team, including identifying and tracking KPIs to improve productivity and accountability, a strategy that has resulted in Southwest Behavioral & Health Services operating at higher productivity levels than pre-pandemic.

To register for the April 27 roundtable, visit There is no cost to register, but a free membership in the OPEN MINDS Circle is required.

The April 27 Circle Elite Executive Roundtable is offered as part of a weekly series designed to help executive teams navigate the business, organizational, operational, and culture changes of a market in turbulence during (and after) the COVID-19 crisis. Each one-hour briefing outlines a field-tested approach for recovering from the crisis and developing a plan for organizational sustainability. Once an exclusive benefit to Elite members of the OPEN MINDS Circle, these impactful sessions are now available to all OPEN MINDS members and available on demand.

Speaker Bio
Steven Sheets, MC, LPC, President and Chief Executive Officer, joined Southwest Behavioral & Health Services in 2013, taking on his current role in 2018. Mr. Sheets earned his Bachelor’s degree from Grand Canyon University and his Master’s in professional counseling from Ottawa University. He has held an Arizona Independent Professional Counseling license since 2016. Mr. Sheets serves on numerous Health Plan Advisory/Governance Committees, serves as a member of the Grand Canyon University Counseling Advisory Committee, is a Board Member for the Arizona Council for Human Service Providers, and previously served on the Advisory Board of Equality Healthcare Network.

OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at

Login to access The OPEN MINDS Circle Library. Not a member? Create your free account now!