Gettysburg, Pa. (October 16, 2022) A Center of Excellence is commonly defined as an organization that demonstrates leadership and the highest level of clinical quality in a field of specialized treatment that addresses best practices, progressive treatments with personalized team approaches incorporating both consumers and families, supportive infrastructure, staff development, and academic research with outcomes that guide treatment and quality measures. In an era of growing demand, addiction treatment is faced with a lack of consistent regulations and operating principles. In an effort to establish standards and best practices, the Hazelden Betty Ford Foundation established a Center of Excellent Model.

On December 15, 2022, at 1 pm ET, Kim Albers, Director of Recovery Management, and Jennifer Duncan-Sanfords, National and Strategic Account Director, from the Hazelden Betty Ford Foundation will present Center Of Excellence In Addiction Treatment — The Hazelden Betty Ford Foundation Case Study at the OPEN MINDS Circle Elite Executive Roundtable. This presentation will share their organization’s successful response to substance abuse in the workplace, and how centers of excellence and focused aftercare positively impact both employees and employers.

“Substance use disorder and addiction have negatively impacted the workforce and productivity,” said OPEN MINDS Chief Executive Officer Monica E. Oss. “Pretending the effects are isolated to the individual rather than the community and organization as a whole is a dangerous mischaracterization but addressing the problem directly can lead to improved outcomes, productivity, and wellness both physically and mentally.”

Prior to COVID, there were 11 million full-time workers in the United States actively struggling with substance use disorder. According to the Centers for Disease Control and Prevention, as of June 2020, 13% of Americans reported starting or increasing substance use as a way of coping with stress or emotions related to COVID-19 (see Mental Health, Substance Use, and Suicidal Ideation During the COVID-19 Pandemic). Nearly half of all U.S. adults, 46%, have dealt with substance use disorder in their family (see Substance use during the pandemic). And the Surgeon General estimates that absenteeism, lost productivity, and health care expenditures related to substance misuse, cost society over $442 billion each year (see Time for a Change). Likely, this has been exacerbated by the disintegration of family/community and pandemic-driven isolation. Substance use disorder impacts employers and their employees.

Attendees of the hour-long virtual roundtable will hear how Hazelden Betty Ford is dedicated to responding to the escalating need for programs specific to treating substance use disorder. They will learn how Hazelden Betty Ford actively partners with employers and payers to provide quality, ethical care paired with a longer engagement in the post-treatment recovery path for substance use disorder. Executive attendees of this session will also learn how traditional payment models do not address longitudinal issues adequately and how quality, efficacy and the use of evidence-based practices vary greatly. They will also learn how employers can steer their employees to the most effective care; and the results of higher care management engagement with support for the individual and the family/other key participants.

To register for the 1:00 p.m. ET, December 15 event, visit

Kim Albers, MA, LADC, is the director of recovery management at Hazelden Betty Ford, where she supports programs that provide ongoing recovery support following clinical care. Prior to this role, she worked for ten years in residential treatment at the Center City campus as both a direct care clinician and a program manager. During her role as program manager, she oversaw the delivery of care as a part of an integrated treatment team that serve consumers in residential care for substance use disorder as well as co-occurring mental health and trauma-related needs. In addition, she led the care of both health care professionals and legal professionals seeking treatment services. Ms. Albers holds a master’s degree in addiction studies from the Hazelden Betty Ford Graduate School of Addiction Studies, and a bachelor’s degree in psychology from Southwestern University in Georgetown, Texas.

Jennifer Duncan-Sanford, LCSW has over 25 years of experience in direct clinical care, clinical management, and account management in both the public and private sectors. Ms. Duncan-Sanford received her master’s degree from Florida State University and is licensed as a clinical social worker in both Illinois and California. As a National and Strategic Account Director, Ms. Duncan-Sanford is the trusted advisor and primary point of contact for national insurers and Employee Assistance Programs.

The December 15 Circle Elite Executive Roundtable is offered as part of a weekly series designed to help executive teams navigate the business, organizational, operational, and culture changes of a market in turbulence during (and after) the COVID-19 crisis. Each one-hour briefing outlines a field-tested approach for recovering from the crisis and developing a plan for organizational sustainability. Once an exclusive benefit to Elite members of the OPEN MINDS Circle, these impactful sessions are now available to all OPEN MINDS subscribers and available on demand.

OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS’ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness.

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