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About 52% of health care provider organizations that offer telehealth services reported that some consumers had declined telehealth delivery, citing security and privacy concerns. About 33% said consumers who declined telehealth services had a general lack of trust toward the service delivery format. About 32% said consumers who declined were unwilling to appear on video. About 30% said consumers who declined lacked the needed equipment. About 81% of health care provider organizations said that clinical professionals in their organizations had lodged concerns about protecting consumer privacy during remote sessions. About 36% were confident that their organization had sufficient security measures . . .

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