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This;OPEN MINDS;Executive Roundtable was delivered on April 13, 2026, by Charles E. Gagnon, President and Chief Executive Officer of Volunteers of America of Massachusetts, and Mindy Miller, Chief Operating Officer. They shared their organization’s practical blueprint for turning whole person care strategy into daily operational reality.

The VOAMASS model is a data-informed approach that improves access, strengthens continuity;of care, addresses root causes of instability, and promotes sustainable recovery and well-being.;This model incorporates person-centered planning, trauma-informed practice, harm reduction, equity, and shared decision-making to address the full . . .

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