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This presentation took place at The 2025 OPEN MINDS Technology & Analytics Institute. Hattie Tracy, Chief Executive Officer and Vishal Bhatt, MHA, Chief Operating Officer at Coleman Health Services and L. John Jabour, Vice President & Chief Information Officer, Keystone Human Services spoke on what technology investments are right for their organizations and how they worked with key stakeholders and staff to facilitate smooth implementation. This session addressed how to handle setbacks when things don’t go as planned, offering practical guidance on risk management, troubleshooting, and strategies for remaining flexible when the inevitable bumps in the tech road happen . . .

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