Executive Education On-Demand | August 26, 2020

Metrics Management For Business Development & Sustainability

This presentation was delivered by OPEN MINDS Senior Associate Ken Carr on August 24, 2020 at The 2020 OPEN MINDS Management Best Practices Institute. In the presentation, Mr. Carr discussed how to shape, monitor, and benchmark key performance indicators for sustainability; how to use revenue, marketing, customer experience, access and engagement, and service effectiveness metrics for business development; and how to identify measures that align with consumer and payer needs and distinguish you from your competition . . .

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